Today I noticed how I feel when a client whom I thought was going to be a pain in the behind, could not stop raving about me and insisted on passing on her good feedback not only to my manager but to the company's head office as well. I noticed how sometimes people can come across blunt in an impolite manner but really, they are just anxious and the apprehension got the best of them. I feel slightly awful that I was quick to judge. Note to self - stop judging, start empathizing.
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